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Complaint handling
Complaint service
It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to pass on your complaint via e-mail to the customer contact department. This can be done by e-mail, regular mail and/or telephone. Our staff from the customer contact department will review the complaint and try to resolve it to everyone's satisfaction.
Our details:
Luckybirds.com
Beekerheide 24
5741HC Beek en Donk
(+31)492-351236
welkom@geluks-vogels.com
After receipt of your complaint you will receive a confirmation from us.
We will answer your complaint within 14 days after receipt, if it needs more time we will inform you.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where www.meelenmeer.nl is affiliated. If the mediation attempt does not lead to a satisfactory solution for any reason, there is the possibility of submitting your dispute to the Disputes Committee (SGC).
Team Luckybirds
Our details:
Luckybirds.com
Beekerheide 24
5741HC Beek en Donk
(+31)492-351236
welkom@geluks-vogels.com
After receipt of your complaint you will receive a confirmation from us.
We will answer your complaint within 14 days after receipt, if it needs more time we will inform you.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where www.meelenmeer.nl is affiliated. If the mediation attempt does not lead to a satisfactory solution for any reason, there is the possibility of submitting your dispute to the Disputes Committee (SGC).
Team Luckybirds