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FAQ
Information
Tips and Advice
On this page you will find the most frequently asked questions about bread and pastries.
What does Luck Birds do with my data?
After the order, Geluksvogels only keeps the personal data for you and does not do anything else with your data. In addition, Lucky Birds keeps you informed about actions and offers by email.
How do I contact you about my invoices or payments?
If you have a question about your payments or invoices and you cannot find the answer on this page or on the 'Frequently Asked Questions' tab, you can send your question to welkom@geluks-vogels.com for quick and proper handling. Please include the following information:
*Data on a copy invoice cannot be changed or adapted.
Shipping costs
Our shipping costs are for delivery addresses in the Netherlands at a flat rate of € 6.00 up to a weight of 20 kilos. For shipping costs abroad, please contact customer service. If you come to pick up your products you can enter the discount code pick up. The discount of the shipping costs will then be settled immediately.
Do you have a question for our customer service?
Haven't found the answer to your question? Then send an email to welkom@geluks-vogels.com and ask your question. Don't forget to include the product details and date of order. Your question will be answered as soon as possible. You can also contact customer service by phone. You can reach us on weekdays from 09:00 and 17:00 at (+31)492-351236.
Where can I make a complaint?
Lucky Birds considers quality of paramount importance. Do you have a complaint about Lucky Birds? Please send an email to welkom@geluks-vogels.com and clearly explain your complaint. Your complaint will be dealt with and resolved as quickly as possible. You will always receive a reply from Lucky Birds. For more information see Complaints.
Team Luckybirds
On this page you will find the most frequently asked questions about bread and pastries.
What does Luck Birds do with my data?
After the order, Geluksvogels only keeps the personal data for you and does not do anything else with your data. In addition, Lucky Birds keeps you informed about actions and offers by email.
How do I contact you about my invoices or payments?
If you have a question about your payments or invoices and you cannot find the answer on this page or on the 'Frequently Asked Questions' tab, you can send your question to welkom@geluks-vogels.com for quick and proper handling. Please include the following information:
- The order or invoice number
- The amount paid
- Date of payment
- The account number to which you transferred the amount
- The payment reference on your statement
- The bank account you used
- The name of the account holder
- How can I get a copy of my invoice?
*Data on a copy invoice cannot be changed or adapted.
Shipping costs
Our shipping costs are for delivery addresses in the Netherlands at a flat rate of € 6.00 up to a weight of 20 kilos. For shipping costs abroad, please contact customer service. If you come to pick up your products you can enter the discount code pick up. The discount of the shipping costs will then be settled immediately.
Do you have a question for our customer service?
Haven't found the answer to your question? Then send an email to welkom@geluks-vogels.com and ask your question. Don't forget to include the product details and date of order. Your question will be answered as soon as possible. You can also contact customer service by phone. You can reach us on weekdays from 09:00 and 17:00 at (+31)492-351236.
Where can I make a complaint?
Lucky Birds considers quality of paramount importance. Do you have a complaint about Lucky Birds? Please send an email to welkom@geluks-vogels.com and clearly explain your complaint. Your complaint will be dealt with and resolved as quickly as possible. You will always receive a reply from Lucky Birds. For more information see Complaints.
Team Luckybirds